Shipping & Delivery

SHIPPING INFORMATION

 

1.Shipping Service & Delivery Area

We currently offer delivery to USA, Australia, Canada, France, Germany, United Kingdom, Austria, Belgium, Denmark, Finland, Italy, Japan, Singapore, Spain, Sweden, Switzerland, Mexico, New Zealand, Malaysia, United Arab Emirates, Cyprus, Greece, Kuwait, Latvia, Poland, Qatar, Romania, Saudi Arabia, Slovakia, South Korea, Philippines, Brazil, Netherlands, Caribbean Netherlands, Argentina, Mexico, Colombia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR, India, Indonesia, Iraq, Israel, Jordan, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Macao SAR, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Russia, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, Uzbekistan, Vietnam, Yemen, Uruguay, South Africa, Ecuador, Guyana, Venezuela, Paraguay, Chile, Bolivia, Peru, Suriname


Shipping methods: 4PX Express; Yanwen Express, Post Service

2.Shipping Fee & Time

SHIPPING METHOD	Condition	Price
Standard Shipping (10-15 days)	$0.01–$70	$8.99 USD
Standard Shipping (10-15 days)	$71 and up	$13.99 USD

The time frame of order delivery is divided into two parts:

a. Crochet Kit Processing time: 1-2 Business Days (pre-sale items excluded) unless in the case of a force majeure.

Note: please allow 7-15 days for personalized production.

Note: Shipping times are normal in-transit times under normal circumstances. In exceptional circumstances, delays may occur.

Shipping fee: you could check the shipping charge after you fill in the address before the checkout page; If you need a faster/designated courier service, please contact us at service@hookeey.com for a quotation.

Please note:

① An order confirmation email will be sent to your registered email address after your purchase. Please check the order details and confirm that the shipping address is correct. If not, please contact us at service@hookeey.com before your order is dispatched.

②For order that includes multiple items, we may deliver it in more than one parcel based on inventory, with no additional charge. Thank you for your understanding.

③ A shipping confirmation email with a tracking number included will be sent to your registered email address after an order is dispatched. You can click on the tracking number to track the shipping details of the order. 

Shipping FAQs

Why the freight is so high?

This is because the international shipping fee is higher than the domestic one. However, orders over $49 will enjoy free shipping, and we are making efforts to lower the freight. 

Why has my order not shipped after a few days?

Normally your order will be shipped in 3 business days. If not, please check whether your order includes pre-sale items. You can also refer to "My Account"---"View Detail"---“Order Tracking”, where you can view all the detailed information on your order.

Can I Cancel Or Modify My Order Before It Ships?

As soon as we receive your order, we start working on it right away. While we’re unable to make changes after you have placed your order, you do have a short window of time to cancel items from your order before they begin processing. Please note that this will cancel all quantities of the item from your order. Only eligible items will be shown. If you do not see the “Cancel Items” option in the order details, that indicates that we are unable to process a cancellation. 

How Will I Know When My Order Has Shipped?

You will receive an email notification confirming shipment (be sure to check your spam folder). Please note that items are only charged to your selected method of payment once they have shipped.